Return Policy

Return & Exchange Policy

At Ourtrendst, your satisfaction is our highest priority. We strive to make every shopping experience on ourtrendst.com smooth, secure, and worry-free. If your purchase doesn’t meet your expectations, our return and exchange process is designed to be simple, transparent, and customer-focused, giving you confidence every time you shop with us.

Eligibility for Returns

You may request a return if your item meets the following conditions:

• The item is unused, unworn, and includes all original tags

• It is returned in its original packaging

• You can provide proof of purchase (order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing their original packaging may not be eligible for a full refund.

Return Timeframe

All return requests must be submitted within 30 days of receiving your order. Unfortunately, returns requested after this period cannot be accepted.

How to Start a Return

To initiate a return, please contact us at support@ourtrendst.com and include the following information:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief explanation of the reason for the return

• A photo or video of the item, especially if it arrived damaged, defective, or incorrect

Our support team will review your request and respond within 72 hours with detailed instructions on how to complete your return.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue was caused by Ourtrendst error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to our error, we will provide a prepaid return label.

• We strongly recommend using a trackable shipping method to ensure your package arrives safely.

Exchanges

We are happy to process exchanges if your item is:

• Defective or damaged upon arrival, or

• Incorrect in size, color, or style

To request an exchange, email us at support@ourtrendst.com with your replacement details. Once approved, we will ship your new item promptly.

Exceptions & Limitations

Returns or exchanges may be refused or partially refunded if:

• The request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was marked as final sale or non-returnable at checkout

At Ourtrendst, we value fairness, trust, and clear communication. Your satisfaction is not just important — it drives everything we do.

Contact Information:

📍 OUR TREND ST LLC
Address: 209 Buttke Ln, Mazomanie, Wisconsin 53560, United States
📧 Email: support@ourtrendst.com
🌐 Website: ourtrendst.com