Cancel/Change Order

Order Policy

At Ourtrendst, we are committed to delivering high-quality products and a seamless shopping experience you can rely on. Every order is handled with care, and if anything doesn’t go as planned, our team will resolve it promptly, fairly, and with genuine attention to your satisfaction.

Order Changes & Cancellations

Please review your order details carefully before completing checkout, including size, color, and quantity, to ensure accuracy.

• Cancellations: Orders may be canceled within 24 hours of purchase, with a 10% cancellation fee applied.

• If your order has already been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, email us at support@ourtrendst.com and include your order number for faster processing.

Exchanges

• We currently do not offer direct exchanges for incorrect selections such as size or color.

• If you made a mistake, you can cancel within 24 hours and place a new order.

• Need help choosing the right fit or style? Our friendly support team is always available to assist before you complete your purchase.

Returns & Refunds

• We accept return requests within 120 days of delivery. After this period, all sales are final.

• Items are eligible for return if:

  • The item arrived damaged or defective

  • You received the wrong product

  • The product differs significantly from its online description

• Items are not eligible for return if:

  • The item has been used, washed, or altered

  • It has minor cosmetic flaws (e.g., loose threads)

  • It’s missing original tags or packaging

  • The damage was not caused by Ourtrendst

How to Request a Refund

Please email support@ourtrendst.com with the following information:

• Your order number

• Photos or videos clearly showing the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Processing

• Refunds are issued within 7 business days after your returned item has been received and inspected.

• You will receive a confirmation email once your refund has been processed.

• Refunds include original shipping charges.

• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider for further assistance.

Important Notes

• Return window: 120 days from delivery

• Return shipping costs: Customer’s responsibility (unless the issue is Ourtrendst’s fault)

• Ourtrendst is not responsible for loss or damage during return transit

Questions or Concerns?

We’re always happy to help!

📧 Email: support@ourtrendst.com
📍 Address: 209 Buttke Ln, Mazomanie, Wisconsin 53560, United States
🏬 Store: Ourtrendst
🕘 Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

At Ourtrendst, every order is more than just a purchase — it’s a reflection of our promise to deliver quality, care, and genuine respect to every customer.