Refund Policy

Refund Policy

At Ourtrendst, your satisfaction is always our highest priority. If your return is approved, we ensure that your refund is processed quickly, carefully, and transparently, making the entire experience smooth, stress-free, and reliable.

1. Refund Approval

Refunds are issued only after we receive and inspect the returned item.

• Our quality control team will carefully review each product to confirm its condition and eligibility.

• Once approved, refunds are typically processed within 14 business days.

2. Refund Method

• All refunds are issued to the original payment method used at checkout.

• Depending on your bank or card provider, please allow an additional 3–5 business days for the refunded amount to appear in your account.

3. Non-Refundable Charges

Please note the following:

• Shipping fees are non-refundable, even if all items from your order are returned.

• If the return is not due to an Ourtrendst error, any return shipping costs may be deducted from your refund.

• Refunds do not apply to items marked as final sale or non-returnable at the time of purchase.

At Ourtrendst, we handle every refund with fairness, care, and respect — because your trust in us is just as important as the fashion you love.