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Return to shopFrequently Asked Questions
Frequently Asked Questions (FAQ)
Q: What is the checkout process like on Ourtrendst?
A: At Ourtrendst, we’ve designed checkout to be fast, simple, and fully secure. Once you’ve added your favorite items to your cart, click the cart icon in the top-right corner. Review your selections, adjust quantities if needed, and click “Proceed to Checkout.” You’ll then enter your shipping information, select a delivery method, and choose a payment option that works best for you. Before confirming, double-check all details to ensure accuracy — we want your order to reach you without any delays.
Q: How do I enter my details during checkout?
A: During checkout, you’ll be asked to provide your shipping address, billing information, and contact details. Make sure all information is entered correctly to avoid delivery issues. Ourtrendst.com uses SSL encryption to protect your data at all times. If you have an account with us, your details can be securely saved for faster checkout in the future.
Q: What payment methods are accepted on Ourtrendst.com?
A: We accept a variety of trusted and convenient payment options, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe. If you encounter any issues during checkout, our support team is always ready to assist you.
Q: Can I change or cancel my order after it’s been placed?
A: We understand that plans can change! If you need to modify or cancel an order, please contact us immediately at support@ourtrendst.com. While we do our best to accommodate requests, orders that have already been processed or shipped cannot be changed or canceled.
Q: How can I track my order from Ourtrendst?
A: Once your order ships, you’ll receive an email confirmation with your tracking number and a direct link to monitor your package in real time. If your tracking information seems delayed or hasn’t updated, please reach out to us at support@ourtrendst.com, and we’ll assist you promptly.
Q: What is Ourtrendst’s return policy?
A: We want you to love every purchase! If something isn’t quite right, we offer a simple, hassle-free return process within our designated return window. Items must be in their original condition and packaging. Once your return is received and inspected, we’ll issue a refund or exchange quickly. For complete details, please refer to our Returns Policy page.
Q: How can I contact Ourtrendst’s customer support?
A: Our friendly support team is always here to help! You can reach us through the Contact Us page or by emailing support@ourtrendst.com. We aim to respond to all inquiries within 24 hours.
Q: What should I do if I receive a damaged item from Ourtrendst?
A: We sincerely apologize if your order arrives damaged. Please contact us at support@ourtrendst.com with your order number and a photo of the damaged item. Our team will review your case and arrange a replacement or refund as quickly as possible. Your satisfaction is our top priority.