Privacy Policy

Last updated: September 15, 2025

Business: Sharnae Lynn LLC
Address: 3304 LORNE DR, KILLEEN, TX 76542, United States
Email: support@ourtrendst.com
Website: https://ourtrendst.com

Your privacy matters to us. This Privacy Notice explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights available to you. If you don’t agree with our practices, please do not use our services.

Quick summary — the highlights

• What we collect: Contact details, order and payment info (processed securely by our payment providers), device & usage data, and anything you provide when you contact us.

• Why we collect it: To process orders, communicate about purchases, improve the site, and protect against fraud.

• Do we sell your data? No—we do not sell personal information.

• Your rights: Depending on where you live, you may be able to access, correct, delete, or export your personal information.

• How to reach us: support@ourtrendst.com

1. Information we collect

We collect information you provide directly and technical data generated when you use our website:

Information you give us

• Name, email address, phone, billing & shipping address

• Order details (products, sizes, order history)

• Customer service communications (messages, photos of damaged items)

Payment information

• Payment details are processed by our third-party payment processors (we do not store full card data on our servers). Payment providers comply with strict security standards (PCI).

Technical & usage information

• IP address, browser type, device identifiers, pages visited, referral source, and cookies/analytics data.

2. How and why we use your information

We use your personal information to:

• Process and fulfill orders, refunds, and returns.

• Communicate order confirmations, shipping updates, and customer service responses.

• Improve and personalize our website and marketing (only if you opt in).

• Prevent, detect, and investigate fraud and other prohibited activities.

• Comply with legal obligations.

We only use your data for the purposes listed above or with your consent.

3. Legal bases for processing (where applicable)

When required by law (for example, under EU/UK data protection rules), we process personal data only if one of these applies:

• You gave consent. You can withdraw consent any time.

• Processing is necessary for the performance of a contract (e.g., to fulfill an order).

• Processing is required by law or to comply with legal obligations.

• Processing is in our legitimate interests (e.g., fraud prevention, improving our services), balanced against your rights.

4. Sharing your information

We share personal information only as necessary and with trusted partners:

Service providers

• Payment processors, shipping carriers, email/marketing platforms, and fraud detection and analytics providers (e.g., Google Analytics). These partners are contractually required to protect your data.

Business transfers

• If our business is sold, merged, or reorganized, customer information may be transferred as part of the transaction.

Legal requests

• We may disclose information to comply with legal obligations, respond to lawful requests, or protect rights and safety.

We do not sell your personal information.

5. Cookies & analytics

We use cookies and similar technologies to improve site functionality, remember preferences, and analyze trends. Tools we may use include Google Analytics and Microsoft Clarity to collect aggregated, anonymized usage data.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

You can control or disable cookies in your browser settings, but some features of the site may stop working if you do.

6. How long we keep your data

We retain personal data only for as long as necessary to:

• Fulfill orders and provide services,

• Meet legal, tax, or accounting requirements, and

• Resolve disputes or enforce agreements.

After the retention period ends, we will delete or anonymize your information, except where retention is required by law.

7. Your privacy rights (by region)

U.S. residents: Certain states (e.g., California, Connecticut) give residents rights to access, correct, delete, or obtain categories of personal data we hold. To exercise these rights, contact us (details below). We will verify requests to protect your privacy.

If you are located elsewhere: You may have similar rights under local law (for example, the ability to request access, correction, deletion, or restriction of processing). Contact us to learn what applies to you.

We will respond to verifiable requests per applicable law and will not discriminate for exercising privacy rights.

8. How to exercise your rights

To request access, correction, deletion, or portability of your personal data, or to withdraw consent:

• Email us: support@ourtrendst.com

• Provide your name, email associated with your account, a clear description of the request, and any verification information we reasonably need.

We will verify your identity before acting on requests and will respond within the time required by law (generally within 30–60 days).

9. Children’s privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, contact us and we will promptly delete it.

10. International transfers

Your information may be stored or processed in the United States. By using our services, you consent to transfer and processing of your information in the U.S. where privacy protections may differ from your home country.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. While we strive to protect your information, no system is 100% secure; please take care when sharing personal data online.

12. Changes to this notice

We may update this Privacy Notice to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date and post the revised notice on our site.

13. Contact us

If you have questions, want to exercise your privacy rights, or need help:
Email: support@ourtrendst.com
Business: Sharnae Lynn LLC — 3304 LORNE DR, KILLEEN, TX 76542, United States
Website: https://ourtrendst.com